Last Updated: [26/02/26]
At Daffodils, we aim to provide high-quality kidswear and a smooth shopping experience. This Refund Policy outlines the conditions under which refunds may be granted.
By placing an order on our website, you agree to this Refund Policy.
1. ELIGIBILITY FOR REFUND
Refunds are only processed after a return request has been:
- Raised within 7 days of delivery, and
- Approved by our team after inspection of the returned product.
Refunds are applicable only if:
- The product is unused
- The product is unwashed
- All original tags are intact
- The product is returned in original packaging
- There is no physical damage caused by the customer
We reserve the sole right to determine refund eligibility after quality inspection.
2. NON-REFUNDABLE ITEMS
Refunds will NOT be issued for:
- Products returned after 7 days
- Used, washed, or altered garments
- Items without original tags
- Clearance or sale items (if marked non-returnable)
- Customized or made-to-order products
- Minor color variations due to screen resolution
- Incorrect size ordered by customer (if size chart was clearly provided)
This is to maintain hygiene standards and product integrity, especially for children’s wear.
3. REFUND PROCESS
Step 1: Customer must raise return request via:
- Email: [Insert Email]
- Website return form
Step 2: Our team reviews request within 48 hours.
Step 3: If approved, pickup or return instructions will be provided.
Step 4: Product undergoes quality inspection after receipt.
Step 5: Refund is initiated if product meets eligibility conditions.
We reserve the right to reject refund if the returned item does not meet the stated conditions.
4. REFUND TIMELINE
Refunds are processed only after successful inspection.
A. Prepaid Orders (Razorpay)
Refunds will be initiated to the original payment method within:
5–10 business days after approval.
Actual credit timeline depends on:
- Bank processing speed
- Payment provider timelines
We are not responsible for delays caused by banks or payment gateways.
B. Cash on Delivery (COD) Orders
Refunds for COD orders will be processed only via:
- Bank transfer to customer’s provided bank account
Customers must provide:
- Account Holder Name
- Bank Name
- Account Number
- IFSC Code
Refunds will be processed within:
7–10 business days after inspection and verification.
5. SHIPPING CHARGES
- Original shipping charges are non-refundable.
- COD convenience charges (if any) are non-refundable.
- Return shipping charges may be deducted if return is not due to defect or error from our side.
If the return is due to:
- Manufacturing defect
- Wrong product shipped
We will bear return shipping costs.
6. DAMAGED OR DEFECTIVE PRODUCTS
If the product is received damaged or defective:
Customer must:
- Notify us within 48 hours of delivery
- Provide clear unboxing video and product images
Without unboxing video proof, claims may not be accepted.
If defect is verified:
- Replacement will be offered (subject to availability), or
- Refund will be processed.
7. ORDER CANCELLATION & REFUND
If order is cancelled:
- Before dispatch → Full refund will be issued.
- After dispatch → Cancellation not permitted.
If cancellation is approved in special circumstances, shipping charges may be deducted.
8. FAILED OR DUPLICATE PAYMENTS
In case of:
- Duplicate transaction
- Payment failure but amount debited
Refund will be processed within 5–7 business days after reconciliation with Razorpay.
Customers must provide transaction reference ID.
9. REFUND REJECTION RIGHTS
We reserve the right to refuse refund in cases of:
- Suspected misuse or fraud
- Repeated excessive returns
- Intentional product damage
- False claims
Accounts involved in repeated refund abuse may be restricted from:
- COD orders
- Future purchases
- Returns
10. CHARGEBACK & PAYMENT DISPUTES
If a customer initiates a chargeback without contacting us:
We reserve the right to:
- Submit proof of delivery and transaction records
- Block the customer account
- Recover legal costs where applicable
Fraudulent chargebacks may lead to legal action under Indian law.
We encourage customers to contact us first for resolution.
11. REFUND MODE RESTRICTION
Refunds will be issued only:
- To the original payment method (for prepaid orders), or
- To verified bank account (for COD orders).
We do not issue refunds:
- In cash
- To third-party accounts
- Via wallet unless originally used
12. FORCE MAJEURE
Refund timelines may be affected due to:
- Natural disasters
- Government restrictions
- Banking disruptions
- Technical failures
In such cases, refunds will be processed once normal operations resume.
13. GOVERNING LAW
This Refund Policy shall be governed by laws of India.
All disputes shall fall under jurisdiction of courts in:
[Insert City, State]
14. CONTACT FOR REFUNDS
For refund-related queries:
Email: [care@daffodils.com]
Customer Support: [9909001859]
Business Hours: [9am-9pm]
Response Time: Within 48 hours
Resolution Timeline: Within 30 days