At Daffodils, we are committed to delivering high-quality kidswear. Since our products are specially manufactured and intended for children, hygiene and quality standards are strictly maintained.
This policy explains the terms under which returns, refunds, and exchanges are allowed.
By placing an order on our website, you agree to this policy.
1. RETURN ELIGIBILITY
Customers may request a return within 7 days from the date of delivery, subject to the following conditions:
The product must:
- Be unused and unworn
- Be unwashed and unaltered
- Have original tags intact
- Be returned in original packaging
- Not show signs of damage caused by customer
Returns that do not meet these conditions will be rejected.
We reserve the right to determine eligibility after inspection.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Products returned after 7 days
- Clearance / Sale items (if marked non-returnable)
- Customized or made-to-order products
- Products without original tags
- Washed or worn garments
- Items damaged due to misuse
- Minor color variations due to screen display differences
Due to hygiene reasons, certain categories may be non-returnable if specified on product page.
3. RETURN PROCESS
Step 1: Customer must raise a return request by emailing:
[Insert Email]
Include:
- Order number
- Product name
- Reason for return
- Clear images of product
Step 2: Our team will review the request within 48 hours.
Step 3: If approved, return pickup instructions will be provided.
Step 4: Product will undergo quality inspection upon receipt.
Step 5: Refund or exchange will be processed after approval.
Unauthorized returns without approval will not be accepted.
4. EXCHANGE POLICY
We offer exchanges for:
- Size issues
- Damaged product
- Wrong item received
Exchange Conditions:
- Exchange request must be raised within 7 days
- Product must meet return eligibility conditions
Exchange is subject to:
- Stock availability
- Serviceable PIN code
If requested size is unavailable, customer may choose:
- Refund, or
- Store credit (if applicable)
Only one exchange per order is allowed.
We reserve the right to deny exchange requests in case of repeated misuse.
5. DAMAGED / DEFECTIVE PRODUCT
If the product is received damaged:
Customer must:
- Inform us within 48 hours of delivery
- Provide clear unboxing video
- Provide product images
Without unboxing video proof, claims may not be accepted.
If defect is verified:
- Replacement will be provided (subject to stock), or
- Refund will be processed.
6. REFUND POLICY
Refunds are processed only after product inspection.
A. Prepaid Orders (Razorpay)
Refund will be initiated to the original payment method within:
5–10 business days after approval.
Actual credit time depends on:
- Bank
- Card network
- Razorpay processing
We are not responsible for bank delays.
B. Cash on Delivery (COD)
Refund will be processed via:
Bank transfer only.
Customer must provide:
- Account holder name
- Bank name
- Account number
- IFSC code
Refund timeline: 7–10 business days after approval.
COD convenience fees (if applicable) are non-refundable.
7. SHIPPING CHARGES
- Original shipping charges are non-refundable.
- Return shipping may be deducted if return is not due to defect.
- If return is due to our error, we will bear shipping costs.
8. CANCELLATION POLICY
Orders may be cancelled within 12 hours of placing order.
Once dispatched, orders cannot be cancelled.
If cancellation is approved before dispatch:
Full refund will be processed.
9. REFUND REJECTION RIGHTS
We reserve the right to reject returns and refunds in cases of:
- Product used or damaged
- Missing tags
- Fraudulent claims
- Repeated excessive returns
- Intentional misuse
Accounts involved in repeated abuse may be restricted from:
- COD orders
- Future purchases
- Exchanges
10. CHARGEBACK PROTECTION
If a customer initiates a chargeback without contacting us:
We reserve the right to:
- Submit proof of delivery
- Submit transaction records
- Block future purchases
- Initiate legal recovery where applicable
Customers are encouraged to contact us first for resolution.
11. FORCE MAJEURE
Delays in refund or exchange may occur due to:
- Natural disasters
- Courier disruptions
- Government restrictions
- Banking failures
We shall not be liable for delays beyond reasonable control.
12. FINAL DECISION AUTHORITY
All decisions regarding:
- Return approval
- Refund amount
- Exchange eligibility
Shall be at the sole discretion of Daffodils.
13. CONTACT DETAILS
For return, refund, or exchange queries:
Email: [care@daffodils.com]
Customer Support: 9909001859]
Business Hours: [9am-9pm]
Response Time: Within 48 hours
Resolution Timeline: Within 30 days