At Daffodils, we aim to deliver your orders safely and efficiently across India. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders.
By placing an order on our website, you agree to this policy.
1. SHIPPING LOCATIONS
We currently ship products only within India.
We do not offer international shipping.
Orders placed with non-serviceable PIN codes may be cancelled and refunded.
2. ORDER PROCESSING TIME
All orders are processed within:
2–4 business days (excluding Sundays and public holidays).
Order processing includes:
- Order verification
- Quality check
- Packaging
- Handover to courier partner
Orders placed during:
- Sale periods
- Festive seasons
- High-demand events
May require additional processing time.
3. DELIVERY TIMELINE
Estimated delivery time after dispatch:
- Metro cities: 3–6 business days
- Non-metro cities: 5–8 business days
- Remote locations: 6–10 business days
Delivery timelines are estimates and not guaranteed.
Delays may occur due to:
- Courier operational issues
- Weather conditions
- Government restrictions
- Incorrect address provided
We are not liable for delays caused by third-party courier services.
4. SHIPPING CHARGES
Shipping charges (if applicable) will be displayed at checkout.
We reserve the right to:
- Offer free shipping during promotions
- Charge additional fees for remote areas
- Charge COD convenience fees
Shipping charges are non-refundable unless delivery fails due to our error.
5. CASH ON DELIVERY (COD) SHIPPING RULES
For COD orders:
- Orders may be confirmed via call or SMS before dispatch.
- Unverified COD orders may be cancelled.
- Customers must provide complete and accurate address.
If a COD order is refused without valid reason:
We reserve the right to:
- Restrict future COD access
- Recover shipping losses where legally applicable
- Cancel future high-risk orders
Repeated refusal may lead to account suspension.
6. ORDER TRACKING
Once your order is dispatched:
- Tracking details will be shared via SMS/email.
- Customers are responsible for monitoring delivery updates.
Failure to accept delivery despite courier attempts may result in return-to-origin (RTO).
RTO due to customer unavailability may incur additional re-shipping charges.
7. DELIVERY ATTEMPTS
Courier partners generally attempt delivery up to:
2–3 times.
If customer is:
- Unreachable
- Refuses delivery
- Provides incorrect address
Order may be returned to us.
We are not responsible for delays caused by customer unavailability.
8. ADDRESS ACCURACY
Customers are responsible for entering:
- Correct name
- Complete address
- Accurate PIN code
- Valid contact number
If delivery fails due to incorrect information:
- Re-shipping charges may apply
- Refund may exclude shipping costs
We are not liable for losses due to incorrect address entry.
9. RISK & TITLE TRANSFER
Risk of loss and ownership of products transfers to the customer upon:
- Successful delivery confirmation by courier partner.
Once delivered, we are not liable for:
- Theft
- Damage after delivery
- Loss due to third-party interference
Customers must report any delivery issue within 24 hours.
10. DAMAGED PACKAGE AT DELIVERY
If package appears tampered or damaged:
Customer must:
- Refuse delivery, OR
- Record an unboxing video while opening
Claims without unboxing video proof may not be accepted.
We reserve the right to investigate before issuing replacement or refund.
11. DELIVERY RESTRICTIONS
We reserve the right to:
- Refuse shipment to high-risk areas
- Cancel bulk orders suspected for resale
- Restrict delivery to customers with repeated return abuse
12. DELAYS BEYOND CONTROL (FORCE MAJEURE)
Delivery delays may occur due to:
- Natural disasters
- Pandemic restrictions
- Political unrest
- Transport strikes
- Government-imposed lockdowns
We shall not be held liable for such delays.
13. PARTIAL DELIVERIES
In rare cases, orders may be shipped separately due to stock availability.
Customers will not be charged additional shipping for split shipments (unless specified during sale).
14. SHIPPING LIABILITY LIMITATION
Our responsibility is limited to:
- Proper packaging
- Timely dispatch
- Providing tracking information
We are not responsible for:
- Courier internal delays
- Incorrect delivery instructions from customer
- Delivery failure due to absence
Maximum liability shall not exceed order value.
15. CONTACT FOR SHIPPING QUERIES
For delivery-related concerns:
Email: [care@daffodils.com]
Customer Support: [91-9909001859]
Business Hours: [9am-9pm]
Response Time: Within 48 hours
Resolution Timeline: Within 30 days
This Shipping & Delivery Policy:
✔ Limits courier liability
✔ Protects against COD abuse
✔ Protects against RTO losses
✔ Supports Razorpay dispute evidence
✔ Complies with Indian ecommerce regulations
✔ Is legally structured for long-term brand safety