This Privacy Policy describes how Daffodils (“Company”, “we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from [Insert Website URL].
By using this website, you consent to the practices described in this Privacy Policy.
1. LEGAL INFORMATION
Business Name: Daffodils
Registered Address: [Insert Address]
Email: [Insert Email]
Customer Support Contact: [Insert Phone Number]
This Privacy Policy is in compliance with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection (E-Commerce) Rules, 2020
2. INFORMATION WE COLLECT
We collect information when you:
- Visit our website
- Place an order
- Subscribe to newsletter
- Contact customer support
- Participate in promotions
A. Personal Information
This may include:
- Full Name
- Phone Number
- Email Address
- Billing Address
- Shipping Address
- IP Address
- Device Information
B. Payment Information
Payments are processed securely via Razorpay.
We do NOT store:
- Debit/Credit Card numbers
- CVV
- UPI PIN
Payment details are directly handled by Razorpay under their security standards.
C. Sensitive Personal Data
We do not intentionally collect sensitive personal data such as:
- Biometric information
- Health data
- Financial passwords
3. HOW WE USE YOUR INFORMATION
We use collected information for:
- Processing and fulfilling orders
- Shipping and delivery
- Customer service support
- Order confirmations and updates
- Fraud detection and prevention
- Marketing and promotional communication (with consent)
- Improving website performance
We do not sell personal data to third parties.
4. PAYMENT PROCESSING (RAZORPAY)
All online payments are securely processed via Razorpay.
Razorpay may collect:
- Payment details
- Transaction information
- Device/IP information
Such data is governed by Razorpay’s own privacy policy.
We are not responsible for data practices of third-party payment gateways.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
- Improve user experience
- Store cart information
- Analyze website traffic
- Understand customer behavior
You may disable cookies through your browser settings. However, certain features may not function properly.
6. DATA SHARING & DISCLOSURE
We may share information with:
- Courier and logistics partners (for delivery)
- Payment gateway (Razorpay)
- IT and hosting service providers
- Legal authorities when required by law
We do NOT:
- Sell customer databases
- Share data for unrelated marketing
7. DATA RETENTION
We retain personal data:
- As long as necessary to fulfill orders
- To comply with tax and legal requirements
- To resolve disputes
- To prevent fraud
Once data is no longer required, it is securely deleted.
8. DATA SECURITY
We implement reasonable security practices including:
- SSL encryption
- Secure hosting
- Restricted access to personal data
- Payment gateway tokenization
However, no method of transmission over the internet is 100% secure. Users acknowledge inherent risks.
9. CUSTOMER RIGHTS
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (subject to legal retention obligations)
- Withdraw marketing consent
Requests may be made via email at: [Insert Email]
10. CHILDREN’S PRIVACY
Our website sells children’s products but is intended for use by adults (parents/guardians).
We do not knowingly collect data from minors under 18 years.
If we become aware that a minor has provided personal data without parental consent, we will delete such information.
11. MARKETING COMMUNICATIONS
We may send:
- Promotional emails
- Festival offers
- Product launches
You may opt out at any time via:
- “Unsubscribe” link in email
- Contacting customer support
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of such websites.
Users are advised to review their privacy policies separately.
13. FRAUD PREVENTION
We reserve the right to:
- Verify identity before processing COD orders
- Investigate suspicious transactions
- Share necessary information with authorities in case of fraud
Fraudulent activity may lead to legal action.
14. GOVERNING LAW
This Privacy Policy shall be governed by the laws of India.
Disputes shall fall under jurisdiction of courts in:
[Insert City, State]
15. GRIEVANCE OFFICER
In accordance with IT Rules, 2011:
Grievance Officer Name: [Insert Name]
Email: [Insert Email]
Address: [Insert Address]
Response Time: Within 48 hours
Resolution Timeline: Within 30 days
16. POLICY UPDATES
We reserve the right to update this Privacy Policy at any time.
Changes become effective upon posting on the website.
Continued use of the website implies acceptance of updated policy.